Here are answers to some of the common questions we are asked about our goods. If you have a question about our goods that is not answered below, please feel free to contact us.
Q: How long does it normally take for my order to arrive?
A: Orders are usually dispatched within 1 - 3 working days, and should arrive from 7 to 20 days depending on local postal services of the receiving country or peak period.
Q: Who should I contact with questions concerning warranty?
A: Contact us directly with questions concerning warranty. If you contact customer service, please specify the product name, order number in your e-mail.
Q: To what international destinations do you ship?
A: We currently ship to all international addresses.
Q: What forms of payment are accepted?
A: We currently accept only PayPal.
Q: How do I know when my order has been received?
A: PayPal will issue a Receipt for Your Payment to Seekflower once your payment is confirmed.
Q: How do I know when my order has been shipped?
A: Usually we'll send a shippine notice mail to our customer after the item has been shipped. For shipping status enquire, please contact us via firstname.lastname@example.org stating your order number.
Q: Can I cancel my order?
A: After you have clicked "Pay", your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact customer service via email@example.com. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or cancelled.
Q: Can you ship to my office or another residential address even if it is different than my billing address?
A: Please contact us via firstname.lastname@example.org stating your order ID and provide us with your preferred shipping address.
Q: Are the product images on your site photographs of the actual merchandise?
A: YES! All of the product images shown on PDair.com are images of actual merchandise.
Q: What is your shipping guarantee?
A: We guaranteed through customs and guaranteed delivery to your door! You don't need to worry about customs seizure or insurance because we guarantee it. we will reship once at our expense. We understand your concerns regarding this matter. In off chance that there is a problem and 99% of our customers receive their packages with no hassles. There is no need to worry about shipping.
Q: What are the return, exchange and refund policies?
A: If you received a product with quality problem or wrong product, you don't have to send it back, just report it to us in 3 days after receiving. We will remake one for you and be responsible for all expenses. You have to send the goods back to us if you want to exchange another products and pay round-trip freight. Also, We provide a full money back warranty on all goods returned within 7 days of receipt. This refund does not include the cost of shipping. Here we reiterate that it is normal for handmade products with a slight flaw.